{"id":"9892449897","title":"服务顾问-浙江金华金东钣喷","posted_at":"2026-10-02T08:08:33.000Z","apply_url":"https://tesla.avature.net/Careers/ApplicationMethods?jobId=146570","locations":["金华, China"],"employment_type":"full_time","workplace_type":null,"seniority_level":null,"description_language":"zh","source_name":"tesla","source_url":"https://www.tesla.cn/careers/search/job/146570","salary":null,"job_summary":null,"job_description":null,"description_text":"**职位介绍：**\n\n服务顾问(钣喷中心) 是客户、保险公司的纽带，主要负责事故车辆的咨询、协助理赔等事宜。在客户将车辆取回前，理赔顾问作为客户的主要联系人，负责协调客户、维修车间、保险公司或第三方，同时跟进每一位车主的问题，使之随时了解车辆维修状态。为客户提供专业支持与用车建议，确保客户权益保障和优质体验。\n\n**职责描述：**\n- 接听电话、回复邮件，以高水准解决任何客户顾虑。\n- 在5分钟内回复漏接电话和邮件。\n- 判断是否能在电话上解决技术问题，并将问题及时向车间主管、服务中心经理上报。\n- 与客户沟通预估的服务完成时间，保持有规律的信息更新，跟进每一位车主的问题并使之随时了解车辆维修状态。\n- 针对客户报修的事故维修损失，给予出险理赔建议，并指导客户报案。\n- 对于保险理赔的案件，负责单证的收集、定损、理赔事宜，并确保在规定的账期内完成保险赔付。\n- 在系统里准确记录问题和数据，将客户关注问题转化为全面详尽的技术人员维修单，并注重细节的准确。\n- 在系统里操作处理流程，做好日常工作的维护和记录。\n- 分派维修单，签入和签出代用车。\n- 在交付前，协调车辆相关问题、交付或自取时间，保证所有细节无误。\n- 跟进客户服务结果，确保客户满意。\n- 工作过程中应严格遵守安全生产规章制度和操作规程，服从管理，正确佩戴和使用劳动防护用品，防止发生安全生产事故。\n- 认真参加安全生产教育和培训，掌握必须的安全生产知识。\n- 发现事故隐患或者其他不安全因素，应立即向管理人员报告。\n- 协助服务经理带教/指导前台其他SA工作。\n- 其他职责：根据业务发展需要，完成管理层指定的其他工作。\n- 遵守公司规章制度，积极查找并汇报隐患/事故，提出安全建议，通过持续改进创造安全环境。践行\"安全第一，人人有责\"，\"眼见，发声，行动\"的安全文化。\n\n**任职要求：**\n\n**最低要求**\n- 3年以上汽车相关行业从业经验。\n- 了解维修和保养汽车的方法、技术、零部件、工具和材料。\n- 熟练掌握车险知识和定损理赔实操技能。\n- 掌握事故车接待及处理的全流程，并能帮助客户高效地完成车辆维修。\n- 能够有效指导/带教低等级伙伴的能力。\n- 经培训，能熟练使用业务系统。\n- 熟练操作常见办公软件。\n- 持有有效的驾照。\n- 普通话流利，表达流畅清晰。\n\n**优先考虑要求**\n- 大专及以上学历，有汽车技术资质者优先。\n- 有汽车售后服务经验者优先。\n- 具备良好的英语书写和口语能力。","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":"CN","location_lat":29.1142792,"location_lng":119.6312213,"closed_at":null,"closes_at":null,"apply_with_ai_eligible":false,"keywords":[],"company":{"name":"Tesla","slug":"tesla","logo_url":"https://img.logo.dev/tesla.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Tesla is an automotive and clean energy company that operates experience stores to sell electric vehicles, manage product delivery, and drive business growth through customer service and sales operations.","website_url":"https://www.tesla.com","linkedin_url":"https://www.linkedin.com/company/tesla-motors","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Tesla-EI_IE43129.11,16.htm","x_url":"https://x.com/Tesla","instagram_url":"https://www.instagram.com/teslamotors","youtube_url":"https://www.youtube.com/@Tesla","github_url":"https://github.com/teslamotors","huggingface_url":"https://huggingface.co/teslamotors","tiktok_url":"https://www.tiktok.com/channel/tesla","crunchbase_url":"https://www.crunchbase.com/organization/tesla-motors","facebook_url":"https://www.facebook.com/TeslaMotorsCorp","employee_count_range":"10000+","employee_count":134785,"founded_year":2003,"headquarters":{"address":"13101 Harold Green Rd, Austin, TX 78725, United States","city":"Austin, TX","country":"US","lat":30.22028,"lng":-97.61746},"industry":"automotive","company_type":"other","total_funding_usd":14193445442,"locations":["shanghai, China","上海","上海, China","亳州","佛山, Guangdong Province","北京, China","成都","昆明, 云南","绍兴, China","贵阳, China","重庆","金华, China","马鞍山"]},"visa_sponsorship_source":null,"h1b_filings":null,"can_apply":false,"application":null}