{"id":"9850512010","title":"Patient Service Specialist","posted_at":"2026-11-11T22:11:01.000Z","apply_url":"https://ccf.wd1.myworkdayjobs.com/en-US/ClevelandClinicCareers/job/Mercy-Hospital/Patient-Service-Specialist_355995-1","locations":["Mercy Hospital, United States"],"employment_type":"full_time","workplace_type":null,"seniority_level":null,"description_language":"en","source_name":"workday","source_url":"https://ccf.wd1.myworkdayjobs.com/en-US/ClevelandClinicCareers/job/Mercy-Hospital/Patient-Service-Specialist_355995-1","salary":null,"job_summary":null,"job_description":null,"description_text":"**At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.**\n\n**We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.**\n\n**Job Title**\n\nPatient Service Specialist\n\n**Location**\n\nCanton\n\n**Facility**\n\nMercy Hospital\n\n**Department**\n\nOverhead Costs-Cleveland Clinic Mercy Hospital\n\n**Job Code**\n\nB15028\n\n**Shift**\n\nDays\n\n**Schedule**\n\n7:00am-4:00pm/7:00am-11:00am\n\n**Job Summary**\n\n**Job Details**\n\nJoin Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.\n\nCleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Here, you will demonstrate outstanding customer service skills and use evolving technology to manage a wide range of patient requests including appointment scheduling, patient registration, wayfinding, answering general questions and meeting needs. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.\n\n**A caregiver in this position works Monday-Thursday from 7:00AM - 4:00PM and Friday from 7:00AM - 11:00AM.**\n\nA caregiver who excels in this role will:\n\n- Provide a comprehensive, proactive and \"Patients First\" experience for patients and visitors.\n- Investigate, triage and resolve patient issues using the established HEART model.\n- Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.\n- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.\n- Enter and maintain confidential patient information.\n- Recruit, enroll and educate patients on MyChart and Appointment Pass.\n- Process the workflow for the day.\n- Maintain measured performance in quality, patient experience, first call resolution (FCR), customer satisfaction, teamwork and medical terminology.\n- Generate staff provider schedule and relay staff messaging.\n\nMinimum qualifications for the ideal future caregiver include:\n\n- High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service\n\n- **OR** Associate's Degree and one year of experience\n\n- **OR** Bachelor's Degree\n\n- Working knowledge of PC window applications\n\n- Ability to perform basic math sufficient to process insurance co-pays\n\nPreferred qualifications for the ideal future caregiver include:\n\n- Knowledge of medical terminology\n\n- Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills\n\n- Experience using EPIC\n\n**Physical Requirements:**\n\n- Dexterity sufficient to operate a PC and other office equipment.\n- Requires extended periods of standing, walking or sitting.\n- Good visual acuity through normal or corrected vision.\n- Must be able to navigate various locations and function in a fast-paced, hectic environment.\n- Ability to lift and transport up to 25 pounds.\n\n**Personal Protective Equipment:**\n\n- Follows standard precautions using personal protective equipment as required.\n\nThe policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.\n\nCleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.\n\nDecisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.\n\nIf applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: [https://info.flclearinghouse.com/](https://info.flclearinghouse.com/)\n\nPlease review the [Equal Employment Opportunity poster](https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal).\n\nCleveland Clinic is pleased to be an equal employment opportunity employer.","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":"US","location_lat":25.7411276,"location_lng":-80.2142782,"closed_at":null,"closes_at":null,"apply_with_ai_eligible":true,"keywords":["performance","experiences","promotions","processing","customer","teamwork","testing","website","vision","visual"],"company":{"name":"Cleveland Clinic","slug":"cleveland-clinic","logo_url":"https://img.logo.dev/clevelandclinic.org?token=pk_X1kMlqZGQKyGs3nVekpDWQ&size=64&format=png&fallback=404","description":"Cleveland Clinic is a healthcare system that provides comprehensive medical and surgical services, including specialized high-risk obstetric and maternal-fetal care through facilities such as Fairview Hospital.","website_url":"https://my.clevelandclinic.org/","linkedin_url":"https://www.linkedin.com/company/cleveland-clinic","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Cleveland-Clinic-EI_IE17787.11,27.htm","x_url":"https://x.com/ClevelandClinic","instagram_url":"https://www.instagram.com/clevelandclinic/","youtube_url":"https://www.youtube.com/c/clevelandclinic","github_url":"https://github.com/clevelandclinicqhs","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@clevelandclinic","crunchbase_url":"https://www.crunchbase.com/organization/cleveland-clinic","facebook_url":"https://www.facebook.com/ClevelandClinic","employee_count_range":"10000+","employee_count":48000,"founded_year":1921,"headquarters":{"address":"9500 Euclid Ave, Cleveland, OH 44195, United States","city":"Cleveland, OH","country":"US","lat":41.50256,"lng":-81.62116},"industry":"healthtech","company_type":"nonprofit","total_funding_usd":74650000,"locations":["Akron General Medical Center","Akron Medical","Akron Rehabilitation and Sports Therapy","Akron Rehabilitation and Sports Therapy White Pond","Amherst Cooper Foster Medical","Amherst Family Health Center","Ashland Ophthalmology","Austintown Medical Outpatient Center A B C","Avon Hospital","Avon Lake Family Health Center","Bainbridge Urgent Care","Bath Health and Wellness","Beachcliff Family Medicine","Beachwood Cole Eye","Beachwood Family Health and Surgery Center","Beachwood Medical","Boardman MOC","Broadway Akron","Brunswick Family Health Center","Business Operations Center","Carroll Mercy Health Center","Center for Neurology and Spine","Central London - Victoria","Chagrin Falls Family Health Center","Chardon Outpatient Care","Childrens Hospital Rehabilitation","Childrens Therapy Services Westlake","Cleveland Clinic Administrative","Cleveland Clinic Hudson Express","Cleveland Clinic Main","Cleveland Clinic Nevada","Community Health and Wellness Center","Concord MOC II","Coral Springs FHC Surgery Center","Downtown Express Care","Doylestown Family Medicine","East Childrens Therapy Services","Egil and Pauline Braathen Center Maroone Cancer Center","Elyria Family Health and Surgery Center","Euclid Hospital","Express Care Kent","Express Care Uniontown","Fairview Hospital","Fairview Wellness Center","Florida Parkland","Florida Research and Innovation Center","Florida Wellington","Florida West Palm Beach","Florida Weston Hospital","Grant Street Akron","Green Health and Wellness","Hillcrest Hospital","Hillcrest Pediatrics","Independence Family Health Center","Independence West Creek","Indian River Hospital","Jackson Mercy Health Center","Jasonway STAR Imaging","Justin Rogers Hosp Care Center","Kent Spine and Pain Institute","Krupa Center Weston","Lake Mercy Health Center","Lakewood Family Health Center","Lakewood YMCA","Landerbrook","Lodi Community Hospital","Lorain Family Health Surgery Center","Lutheran Hospital","Lutheran Hospital Medical","Lyndhurst Family Physicians","Macedonia Express Care","Madison Medical","Mansfield Cancer Ctr","Martin Health North","Martin Health at Tiffany","Martin Hospital South","Marymount Care Services","Marymount Hospital","Marymount Medical Center","Marymount Sports Health Center Southside","Massillon Mercy Health Center","Mayes Center","Mears Gate Dr MOC","Medical","Medina Childrens Therapy Services","Medina Hospital","Medina Medical","Mentor Hospital","Mentor Medical","Mentor Sports Health and Rehab","Mercy Hospital","Middleburg Heights Childrens Center Autism","Middleburg Heights Family Health Center","Middleburg Hts Therapy Services","Newcomerstown Family Medicine Center","Niles STAR Imaging","North Canton Medical Outpatient Center","North Canton Mercy Health Center","North Dover Family Medicine","North Olmsted Medical","Northeast Ohio Urogynecology","Olmsted Township Express Care","Palm Beach Gardens","Palm City Medical Center","Park West","Physician","Plain Mercy Health Center","Poland MOC","Primary Care Treasure Coast Vero","Rehabilitation and Physical Therapy Center","Rockport Family Medicine","Rocky River Urgent Care","Saint Lucie West Med Center","Sandusky Cancer Ctr","Sheffield Family Health Center","Sleep Disorders Center","Smithfield Plaza","Solon Family Health Center","South Central Family Physicians","South Pointe Hospital","Stark Mercy Internal Medicine and Pediatrics","Stephanie Tubbs Jones Family Health Center","Stow Falls Medical","Stow Health and Wellness","Streetsboro Regional Eye","Strongsville Fam Health Surg Center","Stuart Family Health Center","Stuart North Medical Outpatient Center","Suburban South Primary Care","Summit Gastroenterology","Summit Medical","The Richard Jacobs Health Center","Tradition Hospital","Twinsburg Family Health Center","Twinsburg Medical","UROGYN Spine and Pain Medical","Union Hospital","Urology and Pelvic Health Center","Vero Radiology Associates","Visiting Nurse Service Home Care Place","Wadsworth Express and Outpatient Care","Warren Medical Outpatient Center","Westlake Gastroenterology","Westlake Medical","Weston Family Health Center","Westown Physicians Center","Willoughby Hills Family Health Center","Willoughby Hills Family Physicians","Willoughby Hills Medical Outpatient Center","Wooster Family Health Center","Wooster Milltown Specialty Center"]},"visa_sponsorship_source":null,"h1b_filings":null,"can_apply":true,"application":null}