{"id":"9446179861","title":"Revenue Operations Associate","posted_at":"2026-03-02T21:40:41.000Z","apply_url":"https://job-boards.greenhouse.io/headway/jobs/5816780004","locations":["Remote"],"employment_type":null,"workplace_type":"remote","seniority_level":"entry","description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/headway/jobs/5816780004","salary":{"min":60520,"max":89000,"currency":"USD","period":"year","display":"$60,520–$89,000"},"job_summary":null,"job_description":null,"description_text":"1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.\n\nBut we're going further. Over 70,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.\n\nWe're a Series D company with $325M+ in funding (a16z, Accel, GV, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.\n\nAs Headway grows, so too does the volume and complexity of the challenges we face. As a Revenue Support Associate, you will ensure we are the best possible partners to our sales team along with several other cross functional teams. Trust will be built on your ability to provide timely responses, take ownership of requests, and become a subject matter expert on the systems and processes being supported.\n\nYou will directly own the resolution of Jira tickets and ensure SLAs are met. You will be one of two team members who support Jira tickets and systems access requests. You will work cross-functionally to reduce our monthly contact rate and engage with the senior administrators on enhancements and feature requests. This role sits on the systems pillar of the Revenue Operations team and you will report into the Manager of Revenue Systems. You will be essential in supporting requests that are sent from sales associates on the Growth team.\n\nTo be successful, you will identify efficiencies or improvements that will reduce the case volume and improve the user experience. Strong written and verbal communication skills are required to support both synchronous and asynchronous updates. While this is an entry level position, increasing your skill-set and integrating into the Revenue Operations Systems team will be important as the teams we support grow and become more complex.\n\nYou Will\n\nSupport a world class sales team by solving Salesforce cases and meeting our monthly SLA\n\nIdentify key opportunities for efficiencies within our systems\n\nLearn supported systems including Salesforce, Leandata, Chili Piper, Revenue.io, Attention, among others\n\nCollaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate\n\nLearn automations, access controls, reporting, and routing logic in various systems used by the Growth team\n\nInvestigate operational, technical, or process failures to identify underlying causes rather than just treating symptoms\n\nYou’d be a great fit if…\n\nYou have 1+ years of experience supporting Salesforce or a similar enterprise-level application\n\nYou have experience supporting stakeholders in a large-scale sales or service organization (50 - 200 users)\n\nYou have experience managing a ticking system with a high-volume and diversity of requests (1,000 / month).\n\nYou are interested in learning from an experienced team how to support Salesforce and best-in-class sales applications.\n\nYou are dedicated to expanding your skill-set to manage projects and system changes.\n\nYou want to learn what world-class growth looks like.\n\nYou like collaborating with teams from technical and non-technical backgrounds and get energy from solving issues.\n\nYou are a self-starter, with the ability to distill complex problems into simple solutions.\n\nYou work hard, are a team player, and expect the best from yourself and team members.\n\nYou are inherently curious and seek to understand the “why” of a request or issue.\n\nYou are resourceful and lean on your past experiences to be successful, even if not directly related.\n\nYou are knowledgeable and passionate about adhering to systems best practices and are not afraid to challenge others when \n\nClearly and concisely communicate project requirements, goals, and results that elicit action\n\nCompensation and Benefits:\n\nThe expected base pay range for this position is $60,520 - $89,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.\n\nWe are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.\n\nBenefits offered include:\n\nEquity compensation\n\nMedical, Dental, and Vision coverage\n\nHSA / FSA\n\n401K\n\nWork-from-Home Stipend\n\nTherapy Reimbursement\n\n16-week parental leave for eligible employees\n\nCarrot Fertility annual reimbursement and membership\n\n13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st\n\nFlexible PTO\n\nEmployee Assistance Program (EAP)\n\nTraining and professional development\n\n \nWe believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.\n\nHeadway participates in E-Verify. To learn more, click here.\n\nA notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":null,"location_lng":null,"closed_at":null,"apply_with_ai_eligible":true,"keywords":["cross-functionally","cross-functional","communication","stakeholders","Collaborate","large-scale","experiences","competitive","engineering","interviews","operations","enterprise","Salesforce","enablement","reporting","marketing","Platform","Flexible","external","revenue","routing","vision","Growth","teams","email","Sales","data","apps","Jira"],"company":{"name":"Headway","slug":"headway","logo_url":"https://img.logo.dev/headway.co?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Headway operates a software-enabled national network of mental health providers that facilitates insurance acceptance for therapists and increases patient access to care.","website_url":"https://headway.co","linkedin_url":"https://www.linkedin.com/company/find-headway-com","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Headway-EI_E1058315.11,18.htm","x_url":"https://x.com/try_headway","instagram_url":"https://www.instagram.com/headway/","youtube_url":null,"github_url":"https://github.com/headway","huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/headway-6412","facebook_url":null,"employee_count_range":"1001-5000","employee_count":null,"founded_year":2019,"headquarters":{"address":"New York, New York, United States","city":"New York, NY","country":"US","lat":40.7127281,"lng":-74.0060152},"industry":"healthtech","company_type":"startup","total_funding_usd":325000000,"locations":["New York, NY","San Francisco, CA"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://worklittle.com/jobs/9446179861#job","title":"Revenue Operations Associate","description":"Revenue Operations Associate at Headway. View role details and apply on Worklittle.","datePosted":"2026-03-02T21:40:41.000Z","validThrough":"2026-04-01T21:40:41.000Z","url":"https://worklittle.com/jobs/9446179861","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Headway","sameAs":"https://headway.co","logo":"https://img.logo.dev/headway.co?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Headway","value":"9446179861"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"USA"},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":60520,"maxValue":89000,"unitText":"YEAR"}}}}