{"id":"9427249222","title":"前台经理-浙江绍兴","posted_at":"2026-10-02T08:08:33.000Z","apply_url":"https://tesla.avature.net/Careers/ApplicationMethods?jobId=146562","locations":["绍兴, China"],"employment_type":"full_time","workplace_type":null,"seniority_level":null,"description_language":"zh","source_name":"tesla","source_url":"https://www.tesla.cn/careers/search/job/146562","salary":null,"job_summary":null,"job_description":null,"description_text":"**职位介绍：**\n\n前台经理是服务部门前台团队的重要管理者，将带领团队以高水准的服务解决客户顾虑，优化服务流程，提升客户满意度并为升级客户提供解决方案。\n\n**职责描述：**\n\n前台运营管理\n- 负责前台人员的日常管理工作，带领团队及时完成各项工作任务和指标。\n- 监控前台人员各项KPI，包括但不限于客户满意度、预约等待时间、维修时长等。\n- 在交付前，协调并解决车辆相关问题，保证所有细节无误。\n- 维持前台日常秩序和5S检查。\n- 其他职责：根据业务发展需要，完成管理层指定的其他工作。\n\n客户满意度管理\n- 优化服务流程以提升客户满意度。\n- 负责处理升级的客户投诉，为客户提供解决方案，并及时向直属经理上报。\n\n团队管理\n- 通过目标设立、沟通和结果监控来管理团队绩效。\n- 对前台人员的工作进行绩效评估。\n- 负责前台人员的培训，帮助团队进行技能提升。\n- 根据团队员工的能力，制定IDP、发展计划，用以激励员工。\n\n跨部门协作\n- 协调前台与车间、配件等部门，使服务中心内部高效沟通。\n- 协助CRM部门策划和组织服务活动。\n- 配合销售和交付及其他团队完成对内相关工作。\n\nEHS职责\n- 参与EHS的相关培训和活动，了解、掌握必要的EHS知识。\n- 工作过程中应严格遵守安全生产规章制度和操作规程，正确使用、佩戴和维护劳动防护用品。\n- 发现事故隐患或者不安全的状态，需要向管理人员报告。\n- 遵守公司规章制度，积极查找并汇报隐患/事故，提出安全建议，通过持续改进创造安全环境。践行\"安全第一，人人有责\"，\"眼见，发声，行动\"的安全文化。\n\n**任职要求：**\n\n**最低要求**\n- 5年以上汽车相关行业管理经验，及丰富的客诉处理和服务管理经验。\n- 掌握汽车设备及汽车服务相关的知识。\n- 熟练使用Office办公软件。\n- 能够接受出差。\n- 普通话流利，表达流畅清晰。\n\n**优先考虑要求**\n- 大专及以上学历, 汽车维修相关专业优先。\n- 具有汽车维修经验者优先。\n- 参与过工厂或汽车生产厂商专业培训者优先。\n- 具备良好的英语书写和口语能力。","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":"CN","location_lat":29.9992425,"location_lng":120.576854,"closed_at":null,"closes_at":null,"apply_with_ai_eligible":false,"keywords":["CRM"],"company":{"name":"Tesla","slug":"tesla","logo_url":"https://img.logo.dev/tesla.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Tesla is an automotive and clean energy company that operates experience stores to sell electric vehicles, manage product delivery, and drive business growth through customer service and sales operations.","website_url":"https://www.tesla.com","linkedin_url":"https://www.linkedin.com/company/tesla-motors","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Tesla-EI_IE43129.11,16.htm","x_url":"https://x.com/Tesla","instagram_url":"https://www.instagram.com/teslamotors","youtube_url":"https://www.youtube.com/@Tesla","github_url":"https://github.com/teslamotors","huggingface_url":"https://huggingface.co/teslamotors","tiktok_url":"https://www.tiktok.com/channel/tesla","crunchbase_url":"https://www.crunchbase.com/organization/tesla-motors","facebook_url":"https://www.facebook.com/TeslaMotorsCorp","employee_count_range":"10000+","employee_count":134785,"founded_year":2003,"headquarters":{"address":"13101 Harold Green Rd, Austin, TX 78725, United States","city":"Austin, TX","country":"US","lat":30.22028,"lng":-97.61746},"industry":"automotive","company_type":"other","total_funding_usd":14193445442,"locations":["shanghai, China","上海","上海, China","亳州","佛山, Guangdong Province","北京, China","成都","昆明, 云南","绍兴, China","贵阳, China","重庆","金华, China","马鞍山"]},"visa_sponsorship_source":null,"h1b_filings":null,"can_apply":false,"application":null}