{"id":"83292e7i42","title":"Technical Customer Success Lead","posted_at":"2026-02-24T00:06:10.000Z","apply_url":"https://job-boards.greenhouse.io/bluefishai/jobs/5116577008","locations":["New York, NY"],"employment_type":null,"workplace_type":"hybrid","seniority_level":null,"description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/bluefishai/jobs/5116577008","salary":null,"job_summary":null,"job_description":null,"description_text":"About the Position:\n\nWe are looking for a Technical Customer Success Lead to bridge complex product capabilities and ads measurement infrastructure with real customer outcomes. This is a hands-on, client-facing role for someone who is comfortable investigating technical issues, building lightweight automation, and explaining complex concepts clearly in a way that builds trust and confidence with customers.\n\nThis role is foundational to how Bluefish scales technical value delivery. You’ll partner closely with Strategic and Scaled Customer Success, Product, and Engineering to turn technical signals into clear customer value and to lay the groundwork for a scalable technical support motion over time.\n\nWhat You’ll Be Doing\n\nServe as the technical point of contact for customers in partnership with a CS Lead, handling advanced technical questions and escalations with a strong focus on clarity, responsiveness, and customer experience.\n\nInvestigate and troubleshoot platform issues by analyzing logs, usage data, and system behavior; reproduce and document bugs in partnership with Engineering.\n\nSupport customers on technical integrations and data flows commonly used in ads measurement and optimization contexts, ensuring data is accurate, interpretable, and usable\n\nBuild lightweight automation and internal tooling to reduce manual work and enable more scalable value delivery to customers.\n\nCreate and maintain automated, customer-facing reporting that quantifies value and ties platform usage to business outcomes.\n\nPartner with Product and Engineering to translate recurring customer needs into scalable, productized solutions.\n\nAct as a clear feedback loop between customers and Product, surfacing patterns in questions, friction, and feature gaps.\n\nHelp establish the technical foundation for a scalable customer support motion, including investigation workflows, documentation, and support processes.\n\n \n\nQualifications\n\n5+ years of experience in a technical, customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Technical Support, or Technical Customer Success) —ideally in a marketing tech environment.\n\nStrong technical aptitude and curiosity, with the ability to learn new systems and tools quickly.\n\nComfort working with logs, metrics, and analytics to diagnose issues and understand platform usage.\n\nExperience working with complex technical systems and data flows, with the ability to investigate issues and partner effectively with engineering teams.\n\nAbility to build lightweight scripts or automation to support reporting, workflows, or internal tooling.\n\nExceptional communicator who enjoys being client-facing and can clearly explain technical concepts to non-technical audiences.\n\nHighly collaborative, with a strong sense of ownership over the customer experience.\n\nStartup-ready mindset with comfort operating in ambiguity and building from the ground up.\n\n \n\nAbout Bluefish:\n\nBluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences. \n\nThe Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.  \n\nWhy Bluefish & Our Values:\n\nUnique opportunity to join on the ground floor of a fast-moving startup building at the center of AI \n\nTackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry \n\nJoin an experienced high-performing team where you will have immediate ownership and impact \n\nExperience a true meritocracy with significant career growth upside as the business scales \n\nOur Values:\n\nDemonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.\n\nThoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.\n\nProven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.\n\nCommitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.\n\nSelf-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.\n\nComfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":40.759375899999995,"location_lng":-73.98532519999999,"closed_at":null,"apply_with_ai_eligible":true,"keywords":["customer experience","infrastructure","documentation","communication","high-quality","Collaborate","distributed","experiences","fast-moving","engineering","operations","enterprise","Salesforce","automation","analytics","reporting","Microsoft","marketing","ecosystem","workflows","scalable","Platform","business","customer","internal","leading","account","scripts","Growth","teams","Swift","data","AI"],"company":{"name":"Bluefish AI","slug":"bluefish-ai","logo_url":"https://img.logo.dev/bluefishai.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Bluefish AI provides an enterprise platform that enables brands to manage AI brand safety and execute personalized marketing campaigns across AI-driven information and media channels.","website_url":"https://bluefishai.com","linkedin_url":"https://linkedin.com/company/bluefish-ai","glassdoor_url":null,"x_url":null,"instagram_url":null,"youtube_url":null,"github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/bluefish-labs","facebook_url":null,"employee_count_range":"51-200","employee_count":60,"founded_year":2024,"headquarters":{"address":"315 Park Avenue South, 8th Floor, New York, NY 10010, United States","city":"New York City, NY","country":"US","lat":40.8181098,"lng":-73.950886},"industry":"software","company_type":"startup","total_funding_usd":20000000,"locations":["London, United Kingdom","New York, NY"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://worklittle.com/jobs/83292e7i42#job","title":"Technical Customer Success Lead","description":"Technical Customer Success Lead at Bluefish AI. View role details and apply on Worklittle.","datePosted":"2026-02-24T00:06:10.000Z","validThrough":"2026-03-26T00:06:10.000Z","url":"https://worklittle.com/jobs/83292e7i42","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Bluefish AI","sameAs":"https://bluefishai.com","logo":"https://img.logo.dev/bluefishai.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"315 Park Avenue South","addressLocality":"New York","addressRegion":"NY","postalCode":"10010","addressCountry":"US"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Bluefish AI","value":"83292e7i42"}}}