{"id":"7i4u5o3741","title":"Senior Content Designer - Seller Experiences & Reliability","posted_at":"2026-03-02T18:47:20.000Z","apply_url":"https://job-boards.greenhouse.io/stubhubinc/jobs/4772624101","locations":["Los Angeles, CA"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4772624101","salary":null,"job_summary":null,"job_description":null,"description_text":"StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.\n\nAbout the opportunity:\n\nThe Seller Experiences team at StubHub is responsible for creating clear, trustworthy, and efficient experiences for sellers across the entire lifecycle—from listing and fulfillment to monetization and support. As we pursue big bets and rapidly enhance our existing experiences, we are seeking a Senior Content Designer to lead content strategy and execution for high-impact seller experiences and reliable ticket delivery to users.\n\nThis role will focus on shaping end-to-end content systems that support seller retention, revenue growth, and operational efficiency. You’ll partner closely with Product, Fulfillment, and Global Support teams to design content that reduces friction, builds trust, and enables sellers of all types—from one-time listers to enterprise partners—to succeed on our platform.\n\nContent Design is growing at StubHub, and this role will give you an opportunity to directly impact millions of fans who interact with our platform every day. If you’re passionate about creating world-class user experiences and want to be part of a team that is reimagining every aspect of live events, we would love to hear from you.\n\nLocation: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA \n\n \n\nWhat You'll Do:\n\nOwn content strategy and execution for critical seller initiatives, stress-free buying and selling reliability, and new monetization experiences\n\nDesign and optimize seller-facing content across web, mobile, system messaging, and email, ensuring clarity, consistency, and trust throughout the seller journey\n\nLead content design for fulfillment flows, including ticket transfer, confirmations, error states, and proactive guidance to prevent mis-delivery and disputes\n\nPartner closely with Fulfillment and Global Support teams to create empathetic, actionable system messages and templates that reduce support dependency and improve self-service\n\nDevelop transparent, high-integrity content frameworks for new monetization features, balancing revenue goals with a non-spammy seller experience\n\nDesign onboarding, retention, and feature-adoption content, helping event rights holders and sellers adopt best practices and scale inventory\n\nCollaborate with Product, Design, Data, and Engineering partners to test, iterate, and refine content based on seller behavior, experimentation, and business outcomes\n\nAdvocate for seller needs by identifying gaps, risks, and opportunities in content, and proactively driving improvements that strengthen platform trust and reliability\n\nWhat You've Done:\n\n5+ years of professional experience as a Content Designer, UX Writer, or similar role, with a strong portfolio demonstrating impact in complex B2B or marketplace products\n\nProven experience designing content for transactional, financially oriented experiences\n\nDemonstrated ability to lead content workstreams autonomously in fast-paced, ambiguous environments\n\nStrong systems thinking, with experience creating scalable content frameworks, guidelines, and patterns across large product surfaces\n\nExperience partnering closely with Product Managers, Engineers, Support, and Operations teams to influence product direction and drive measurable outcomes\n\nComfort using data, experimentation, and qualitative insights to inform content decisions and optimize for business and user outcomes\n\nMindset that excels at StubHub:\n\nA strong desire to learn and grow with the company \n\nA team-first mindset that prioritizes the success of the company \n\nResilience and adaptability in response to changes and challenges \n\nProactivity in solving problems and identifying opportunities to improve  \n\nWhat We Offer:\n\nAccelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.\n\nTop Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.\n\nFlexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.\n\nComprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.\n\nThe anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. \n\nSalary Range\n$180,000—$240,000 USD\n\nAbout Us \n\nStubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. \n\n \n\nFor California Residents: California Job Applicant Privacy Notice found here\n\n \n\nWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":34.0536909,"location_lng":-118.242766,"closed_at":null,"apply_with_ai_eligible":true,"keywords":["product direction","product managers","experimentation","revenue goals","monetization","Collaborate","qualitative","experiences","competitive","engineering","end-to-end","operations","enterprise","onboarding","efficient","inventory","templates","retention","strategy","scalable","Platform","business","Flexible","leading","revenue","privacy","develop","design","vision","Growth","global","teams","Swift","email","stock","data","B2B","UX"],"company":{"name":"StubHub","slug":"stubhub","logo_url":"https://img.logo.dev/stubhub.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"StubHub is a global online marketplace that facilitates the buying and selling of tickets for live events.","website_url":"https://stubhub.com","linkedin_url":"https://www.linkedin.com/company/stubhub","glassdoor_url":null,"x_url":"https://x.com/StubHub","instagram_url":"https://www.instagram.com/stubhub/","youtube_url":"https://www.youtube.com/user/StubHub","github_url":"https://github.com/stubhub","huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/stubhub","facebook_url":"https://www.facebook.com/Stubhub/","employee_count_range":"501-1000","employee_count":null,"founded_year":2000,"headquarters":{"address":null,"city":"New York, NY","country":"US","lat":40.7127281,"lng":-74.0060152},"industry":"ecommerce","company_type":"enterprise","total_funding_usd":null,"locations":["Aliso Viejo, CA","Atlanta, GA","Genève, Geneva","Los Angeles, CA","New York, NY","San Francisco, CA","Seattle, WA"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://worklittle.com/jobs/7i4u5o3741#job","title":"Senior Content Designer - Seller Experiences & Reliability","description":"Senior Content Designer - Seller Experiences & Reliability at StubHub. View role details and apply on Worklittle.","datePosted":"2026-03-02T18:47:20.000Z","validThrough":"2026-04-01T18:47:20.000Z","url":"https://worklittle.com/jobs/7i4u5o3741","directApply":true,"hiringOrganization":{"@type":"Organization","name":"StubHub","sameAs":"https://stubhub.com","logo":"https://img.logo.dev/stubhub.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Los Angeles, CA","addressLocality":"Los Angeles","addressRegion":"CA","addressCountry":"US"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"StubHub","value":"7i4u5o3741"},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":180000,"maxValue":240000,"unitText":"YEAR"}}}}