{"id":"7a813i594i","title":"Customer Support Agent","posted_at":"2026-03-02T21:22:28.000Z","apply_url":"https://jobs.ashbyhq.com/arq/88451b3a-b5aa-40f0-b16a-61fc54389541/application","locations":["Buenos Aires, Argentina"],"employment_type":"full_time","workplace_type":"hybrid","seniority_level":null,"description_language":null,"source_name":"ashby","source_url":"https://jobs.ashbyhq.com/arq/88451b3a-b5aa-40f0-b16a-61fc54389541","salary":null,"job_summary":null,"job_description":null,"description_text":"## About ARQ\n\nARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.\n\n## What you'll be doing\n\n- Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.\n- Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.\n- You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.\n\n## What you'll need\n\n- Fluency in English and Spanish and/or Portuguese, verbal and written\n- At least 2 years of experience in Customer Support\n- Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution\n- Eager to work hard and go the extra mile to make our customers happy\n- Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ\n- Resourcefulness, with attention to detail and due diligence\n- Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer\n\n## Benefits\n\n- Competitive salary\n- Discretionary performance cash bonus\n- Latest technology to work with\n- Strong team that will help you improve your skills","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":-34.5759108,"location_lng":-58.4872578,"closed_at":null,"apply_with_ai_eligible":true,"keywords":["attention to detail","infrastructure","performance","competitive","priorities","customer","empathy","Growth","global","REST"],"company":{"name":"ARQ","slug":"arq","logo_url":"https://img.logo.dev/arq.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"ARQ is a fintech company that provides global infrastructure for cross-border financial transactions, including retail banking, business banking, and wealth management services.","website_url":"https://arq.com","linkedin_url":"https://www.linkedin.com/company/arqinc","glassdoor_url":null,"x_url":"https://twitter.com/ArqCompany","instagram_url":null,"youtube_url":null,"github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":null,"employee_count_range":"501-1000","employee_count":null,"founded_year":1997,"headquarters":{"address":"8051 E. Maplewood Ave, Suite 210, Greenwood Village, CO 80111, United States","city":"Greenwood Village, CO","country":"US","lat":39.6172101,"lng":-104.950814},"industry":"other","company_type":"enterprise","total_funding_usd":null,"locations":["Bogota","Bogotá, Colombia","Buenos Aires, Argentina","Gibraltar","Krakow","Krakow, Poland","London","London, UK","London, United Kingdom","Mexico City, Mexico","New York, NY","São Paulo, Brazil"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://worklittle.com/jobs/7a813i594i#job","title":"Customer Support Agent","description":"Customer Support Agent at ARQ. View role details and apply on Worklittle.","datePosted":"2026-03-02T21:22:28.000Z","validThrough":"2026-04-01T21:22:28.000Z","url":"https://worklittle.com/jobs/7a813i594i","directApply":true,"hiringOrganization":{"@type":"Organization","name":"ARQ","sameAs":"https://arq.com","logo":"https://img.logo.dev/arq.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"8051 E. Maplewood Ave","addressLocality":"Buenos Aires","addressRegion":"Argentina","postalCode":"80111","addressCountry":"AR"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"ARQ","value":"7a813i594i"}}}