{"id":"6725658627","title":"Full-Time Customer Service Supervisor","posted_at":"2026-11-11T20:27:55.000Z","apply_url":"https://kohls.wd504.myworkdayjobs.com/en-US/kohlscareers/job/Aurora-Hampden-Crossing-0346/Full-Time-Customer-Service-Supervisor_R508689","locations":["Aurora Hampden Crossing, United States"],"employment_type":"full_time","workplace_type":"on_site","seniority_level":"manager","description_language":"en","source_name":"workday","source_url":"https://kohls.wd504.myworkdayjobs.com/en-US/kohlscareers/job/Aurora-Hampden-Crossing-0346/Full-Time-Customer-Service-Supervisor_R508689","salary":{"min":20.75,"max":32.2,"currency":"USD","period":"hour","display":"$21–$32/hour"},"job_summary":null,"job_description":null,"description_text":"**Role Specific Information**\n\n**Job Description**\n\n**About the Role**\n\nIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.\n\n**What You'll Do**\n\n- Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service\n- Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals\n- Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines\n- Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards\n- Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices\n- Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)\n\n*All Supervisor roles at Kohl's are responsible for:*\n\n- Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture\n- Exercising good judgment; taking appropriate partners as needed\n- Modeling, guiding and providing direction to associates\n- Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues\n- Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing\n- Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention\n- Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty\n- Use key performance indicators (KPIs) to make informed business decisions that drive overall store results\n- Accomplishing multiple tasks within established timeframes\n- Training, monitoring and reinforcing company policies, procedures, standards and guidelines\n- Maintaining adherence to company safety policies for the safety of all associates and customers\n- Key holder responsibilities include opening and closing store processes, and providing direction to associates\n- Other responsibilities as assigned\n\n**What Skills You Have**\n\nRequired\n\n- Must be at least 18 years of age or older\n- Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals\n- Strong verbal/written communication and interpersonal skills\n- Flexible availability, including days, nights, weekends, and holidays\n\nPreferred\n\n- 2 years experience in retail or similar industry\n\n**Essential Functions**\n\nThe requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.\n- Ability to perform the accountabilities listed in the \"What You'll Do\" Section.\n- Ability to satisfactorily complete company training programs.\n- Ability to comply with dress code requirements.\n- Basic math and reading skills, legible handwriting, and basic computer operation.\n- Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.\n- Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company.\n- Perform work in accordance with the Physical Requirements section.\n\nPhysical Requirements\n\n- Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.\n- Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.\n- Ability to stand/walk for the duration of a scheduled shift (at least 8 hours).\n- Ability to visually verify information and locate and inspect merchandise.\n- Ability to comply with health and safety standards.\n\nPay Range: $20.75 - $32.20\n\nKohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits). Applications will be accepted for 60 days from the posting of this position.","visa_sponsorship":null,"experience_years_min":2,"job_address":null,"job_city":null,"job_state":null,"job_country":"US","location_lat":39.357822,"location_lng":-76.612322,"closed_at":null,"closes_at":null,"apply_with_ai_eligible":true,"keywords":["customer experience","communication","performance","merchandise","monitoring","inclusive","inventory","standards","business","accuracy","modeling","Flexible","customer","teamwork","research","leading","loyalty","develop","vision","teams","Legal","speed","KPIs"],"company":{"name":"Kohl's","slug":"kohls","logo_url":"https://img.logo.dev/kohls.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Kohl's is an American department store retail chain that sells clothing, footwear, bedding, furniture, jewelry, beauty products, and housewares.","website_url":"https://kohls.com","linkedin_url":"https://www.linkedin.com/company/kohls","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Kohl-s-EI_IE592.0,6.htm","x_url":"https://x.com/Kohls","instagram_url":"https://www.instagram.com/kohls/","youtube_url":"https://www.youtube.com/channel/UCY0fRjtcxxTx214yEHNJiiQ","github_url":"https://github.com/kohlstechnology","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@kohls","crunchbase_url":null,"facebook_url":"https://www.facebook.com/kohls/","employee_count_range":"10000+","employee_count":null,"founded_year":1962,"headquarters":{"address":"N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051, United States","city":"Menomonee Falls, WI","country":"US","lat":43.1790768,"lng":-88.1170784},"industry":"ecommerce","company_type":"enterprise","total_funding_usd":null,"locations":["Aberdeen","Abilene","Acworth","Adrian","Ahwatukee","Airport Highway","Akron South","Alameda","Albany","Alexandria","Algonquin","Alhambra","Allentown","Alliance","Altamonte Springs","Alton","Altoona","Amarillo","American Fork","Ames","Amsterdam, Netherlands","Anchorage, NE","Anderson","Andorra","Angola","Ankeny","Ann Arbor","Annapolis","Antelope","Apex","Apple Valley","Appleton North","Arlington Heights","Arnold","Arvada","Asheville","Ashland","Aspen Hill","Atascocita","Athens","Atlantic Blvd","Auburn","Auburn Hills","Augusta","Aurora Hampden Crossing","Aurora-Havana Gardens","Austell","Avon","Avondale","Bainbridge","Bakersfield NW","Bakersfield Southwest","Bandera Pointe","Bangor","Bardstown Road","Bassett","Batavia","Baton Rouge","Battle Creek","Battleground","Baxter","Bay Shore","Baybrook","Bayshore","Baytown","Beaumont","Beaver Dam","Beavercreek","Beaverton","Beckley","Bedford","Bedford Hills","Bel Air","Bellingham","Belton","Bemidji","Bend","Bensalem","Benton Harbor","Bergen Town Center","Berlin, Germany","Biddeford","Billings","Bismarck","Blaine","Bloomington","Blue Diamond","Blue Springs","Blue Springs DC","Blue Springs, DC","Boardman","Bolingbrook","Bonita Springs","Bonney Lake","Bowie","Bowling Green","Boynton Beach","Bozeman","Bradley","Brandermill","Brandon","Brandywine","Branford","Branson","Brentwood","Brewster","Brick","Brickyard","Bridgeton","Bridgewater","Brier Creek","Brighton","Brimfield","Brookfield","Brownsburg","Brownsville","Bryant","Bucktown","Buena Park","Buffalo","Bull Run Plaza","Bullhead City","Burbank","Burbank, CA","Burke","Burleson","Burlington","Burnsville","Butler","Caesar's Bay","Cambridge","Campbell","Canton","Canton Township Ford Road","Canton Township South Michigan Avenue","Cape Coral","Cape Girardeau","Capitola","Carbondale","Carlisle","Carmel West","Carrollton","Carson City","Cartersville","Cary Crossroads","Casa Grande","Casper","Castle Rock","Cedar Falls","Cedar Hill","Cedar Rapids","Centennial","Center Square","Centerville","Century III","Cerritos","Chambersburg","Champaign","Charleston","Charlottesville","Chaska","Chaska, MN","Chattanooga","Chelmsford","Cherry Hill","Chesapeake","Chester","Chesterfield Township","Cheyenne","Chicago Ridge","Chico","Chillicothe","Chino Spectrum Center","Christiansburg","Chula Vista East","Chula Vista South","Citrus Heights","City of Industry","Clackamas","Clarksburg","Clarksville","Clay","Clearwater","Clermont","Cleveland","Clifton","Clifton Park","Clinton","Clive","Clovis","Coconut Creek","Coconut Creek, FL","Coeur d'Alene","Coeur d'Alene, ID","Cold Spring","College Grove","College Station","Collierville","Collinsville","Colma","Colonial Park","Colonie","Colorado Springs West","Columbia","Columbus","Commack","Concord Mills","Conroe","Conway","Conyers","Cookeville","Copperfield","Coral Springs","Coralville","Corona at Hidden Valley Plaza","Corona at the Crossings","Corpus Christi","Corsicana, DC","Cortlandt Manor","Cottage Grove","Cottonwood","Council Bluffs","Covington","Cranberry","Crestwood","Crete","Creve Coeur","Crossroads","Crystal Lake","Culpeper","Cumming","Cypress","D'Iberville","Dalton","Danvers","Danville","Darboy","Davenport","DeKalb","Decatur","Deer Park","Defiance","Delafield","Delavan","Delaware, USA","Denton","Derby","Desert Ridge","Dickson City","Dothan","Douglasville","Dover","Downers Grove","Downey","Downtown Milwaukee","Doylestown","Draper","Dublin, Ireland","Dubuque","Duluth","Durham","Eagan","Eagle Pass","Eagle Run","Easley","East Amherst","East Brunswick","East Peoria","East Setauket","East Springfield","Eastgate","Easton","Eau Claire","Eden Prairie","Edmond","Edwardsville","Effingham","El Centro","El Paso East","El Paso Northwest","Eldersburg","Elizabethtown","Elk Grove","Elko","Ellicott City","Ellisville","Elmhurst","Enfield","Erie","Eureka","Evans","Evansville East","Evansville West","Exton","Fair Lakes","Fairview Heights","Falls Pointe","Fargo","Farragut","Fashion Mall","Fayetteville","Federal Way","Fenton","Findlay","Findlay, DC","Flagstaff","Fleming Island","Flemington","Flemington, NJ","Flint","Florence","Flower Mound","Flowery Branch","Flowood","Folsom","Fond du Lac","Fontana","Forest Hill","Forney","Fort Collins","Fort Dodge","Fort Myers","Fort Smith","Fort Walton Beach","Fort Wayne East","Forum","Fox Valley","Framingham","Frankfort","Franklin","Franklin Park","Franklin Park, IL","Frederick","Fredericksburg","Frenchtown Township","Fresh Meadows","Fresno West","Frisco","Ft Wayne North","Ft Wayne West","Fullerton","Fuquay Varina","Gainesville","Gaithersburg","Galesburg","Garden City","Garland","Garner","Gastonia","Gaylord","Geist","Georgetown","Germantown","Gibsonia","Gig Harbor","Gilroy","Glen Burnie","Glendora","Glenview","Golden","Goshen","Governor's Plaza","Grafton","Grand Blanc","Grand Forks","Grand Island","Grand Junction","Grand Prairie North","Grand Rapids North","Grandville","Granite Run","Greeley","Green Bay East","Green Bay West","Green Valley","Greenfield","Greenville","Greenwood","Greer","Groton","Grove City","Gurnee","Hackettstown","Hagerstown","Hamden","Hamilton Mill","Hamilton Township","Hanford","Hanover","Harlem Irving","Harlingen","Harrisonburg","Hattiesburg","Havertown","Haymarket","Hazel Dell","Henderson","Hendersonville","Henrietta","Hermitage","Hickory","Highland","Highland Heights","Hilliard","Hillsboro","Hillsborough","Hingham","Hiram","Hixson","Hodgkins","Holland","Hollywood","Holmdel","Homestead","Homewood","Hooksett","Hoover","Horseheads","Howell","Huber Heights","Hudson","Hulen","Humble","Hunters Creek","Huntersville","Huntington","Huntington Beach Bella Terra","Huntington Beach South","Huntsville","Hutchinson","Hyannis","Hyde Park","Idaho Falls","Independence","Indiana","Indiana, USA","Inverness","Irmo","Irvine-Jeffrey Rd","Ithaca","Jackson","Jacksonville","Jacksonville Southeast","Janesville","Jasper","Jefferson City","Jeffersonville","Jensen Beach","Jensen Beach, FL","Jericho","Jersey City","Johns Creek","Johnson City","Johnson Creek","Joliet-Caton","Jonesboro","Joplin","Kalamazoo West","Kalispell","Kannapolis","Kansas City Speedway","Katy Fry Road","Katy West","Kearney","Keene","Keller","Kendall","Kenosha","Kernersville","Killeen","Killingly","Kingsport","Kingston","Kirkwood","Knightdale","Knollwood","Knoxville East","Knoxville West","Kohl's Corporate","Kokomo","Kyle","La Crosse","La Habra","La Quinta","La Vale","La Verne","Lacey","Lacey Township","Lady Lake","Lafayette","Laguna Niguel","Lake Charles","Lake Delton","Lake Jackson","Lake Ozark","Lake Park","Lake Pleasant","Lake Wales","Lake Worth","Lake Zurich","Lakeland","Lakeline","Lakeside","Lakewood","Lancaster","Lancaster East","Lansing","Lapeer","Laredo","Las Cruces","Laurel","Lawrence","Lawrenceville","Lawton","Layton","League City","Leander","Lebanon","Ledgewood","Lee's Summit","Leesburg","Lemont","Lenox","Leominster","Levittown","Lewisville","Lexington","Lexington East","Lexington Park","Liberty","Lima","Lincoln","Lincoln South","Lincolnwood","Linden","Lino Lakes","Lisbon","Livermore","Livonia","Lodi","London, United Kingdom","Lone Tree","Longmont","Longview","Lorain","Loveland","Lubbock","Lynchburg","Lynnwood","Macedonia","Machesney Park","Macomb","Macon","Macon, DC","Madison East","Madison West","Madison, WI","Madison-Monona","Mamakating, DC","Manahawkin","Manchester, United Kingdom","Manitowoc","Mankato","Mansfield","Manteca","Mantua","Maple Grove","Maplewood","Marana","Marina","Marinette","Marion","Marlboro","Marlton","Marlton, NJ","Marquette","Marshfield","Marysville","Mason City","Massapequa","Matthews","Mays Landing","McAllen","McDonough","McHenry","McKinney","Mechanicsburg","Mechanicsville","Medallion","Medford","Medina","Medina, OH","Menifee","Menomonee Falls","Mentor","Merced","Merchants Walk","Meridian","Merle Hay Road","Merrillville","Mesa East","Mesquite","Metro North","Meyerland","Miami Township","Miamisburg","Michigan City","Middle River","Middletown","Midland","Midlothian","Midwest City","Milford","Millbury","Millville","Milpitas","Milton","Minot","Mira Loma","Miramar","Mishawaka","Mission","Missoula","Missouri City","Mobile","Modesto","Moline","Monaca","Monroe","Monroeville","Monrovia","Montebello","Montgomery","Monument","Moore","Mooresville","Moorpark","Moreno Valley","Morgantown","Morris Plains","Morristown","Morton Grove","Mt Pleasant","Mt Prospect","Mt. Vernon","Muncie","Murfreesboro","Murrieta","Muskego","Muskegon","Myrtle Beach","NW Oklahoma City","Nampa","Nanuet","Naples, Italy","Narcoossee","Nashua","Natomas","Natomas, CA","Neenah","Nellis Crossing","New Albany","New Bern","New Braunfels","New Hartford","New Milford","New Philadelphia","New Port Richey","New York Design","Newark","Newburgh","Newington","Newnan","Newport News","Newton","Nicholasville","Niles","Noblesville","Norfolk","Norman","North Amherst","North Dartmouth","North Glendale","North Hills","North Huntingdon","North Kingstown","North Las Vegas","North Logan","North Myrtle Beach","North Phoenix","North Richland Hills","North Riverside","North Scottsdale","North Smithfield","North Summerlin","North Tomball","Northborough","Northeast Mesa","Northridge","Northridge, CA","Northville","Northwest Gilbert","Northwoods","Novi","O'Fallon","Oak Creek","Oak Park Heights","Oakland Square","Oakview","Ocala","Ocean","Oceanside","Odessa","Okemos","Olathe","Old Bridge","Old Saybrook","Olean","Olentangy","Ontario","Opelika","Orange","Orange City","Orange Park West","Orchard Park","Orem","Orland Park","Oro Valley","Oswego","Ottawa DC","Ottawa, DC","Ottumwa","Overland Park","Oviedo","Owasso","Owatonna","Owensboro","Oxford","Oxford Valley","Oxmoor","Paducah","Palm Coast","Palm Desert","Palmdale","Panama City","Papillion","Parker","Parkersburg","Parma, Italy","Pasadena","Paseo","Paso Robles","Patterson, DC","Pearland","Pembroke","Pensacola","Peoria","Perrysburg","Petaluma","Pflugerville","Phillipsburg","Photo Studio","Pickerington","Plainfield","Plainville","Plaistow","Plano North","Plantation","Plattsburgh","Pleasant Hill","Plymouth","Point Loomis","Port Charlotte","Port Chester","Port Huron","Port Huron, MI","Port Orange","Portage","Portage, MI","Portage-MI","Porterville","Pottsville","Poway","Powell","Powers Blvd","Prattville","Prescott Valley","Preston Highway","Princess Anne","Prosper","Pueblo","Puyallup","Quakertown","Queen Creek","Quincy","Racine","Ralph's Corner","Ramsey","Rancho San Diego","Rancho Santa Margarita","Ranson","Rapid City","Redding","Redlands","Redmond","Redondo Beach","Redwood City, CA","Reno South","Reno West","Rhinelander","Rice Lake","Richland","Richmond","Riverbank","Riverdale","Riverpark","Riverside Van Buren","Riverside at Tyler","Roanoke","Robinson Township","Rochester","Rochester Hills","Rochester, NY","Rock Hill","Rockford South","Rockwall","Rocky Hill","Rocky Point","Rogers","Rolla","Rome","Romeoville","Ronkonkoma","Rosedale","Rosenberg","Roseville West","Roswell","Round Lake","Round Rock","Royal Palm Beach","Royersford","SW Cedar Rapids","SW Waukesha","Sacramento South","Saginaw","Salem","Salem, MA","Salina","Salinas","Salisbury","San Angelo","San Antonio West","San Bernardino, DC","San Jose South","San Leandro","San Marcos","Sandusky","Sanford","Santa Clarita at Golden Valley","Santa Fe","Santa Maria","Santa Rosa","Santee","Sarasota","Saratoga Springs","Saugus","Savannah","Schaumburg","Schaumburg West","Seabrook","Seal Beach","Secaucus","Sedalia","Seekonk","Selinsgrove","Severna Park","Shakopee","Shawnee","Sheboygan","Shelby Township","Sherman","Sherwood","Shirley","Short Pump","Shreveport","Silver Spring","Silverdale","Simi Valley","Simpsonville","Sioux City","Sioux Falls East","Sioux Falls West","Slidell","Smithfield","Smyrna","Snellville","Snohomish","Sonora","South Arlington","South Bend","South Burlington","South Chandler","South Elgin","South Fredericksburg","South Gilbert","South Hills","South Lebanon","South Peoria","South Plainfield","South Sarasota","South Tomball","Southaven","Southeast Huntsville","Southeast Tucson","Southeast Tulsa","Southern Pines","Southlake","Southland","Southport","Southwest Colorado Springs","Southwest Denver","Southwest Las Vegas","Sparks","Spartanburg","Speedway","Spokane East","Spokane North","Spring","Spring Hill","Spring Township","Spring Valley","Springfield","Springhurst","St Cloud","St George","St Peters","St Petersburg","St. Joseph","St. Marys","Stafford","State College","Staten Island","Steele Creek","Steeplechase","Sterling","Stevens Point","Stockbridge","Stockton","Stow","Stratford Square","Strongsville","Stroudsburg","Suffolk NE","Suffolk, NE","Summerville","Sun Valley","Sunset Valley","Surprise","Surprise Prasada","Sussex","Tacoma","Tallahassee South","Tampa North","Taunton","Tavares","Temecula","Temple","Terre Haute","Texarkana","Thorndale","Thornton","Thousand Oaks","Tilton","Timonium","Tinley Park","Tolleson","Tom's River","Topeka","Torrance","Tramonto","Traverse City","Trexlertown","Trumbull","Trussville","Tukwila","Tupelo","Turlock","Turnersville","Tustin","Twin Falls","Tyler","Tylersville","Ukiah","Union Gap","Upland","Vacaville","Valdosta","Valencia","Vallejo","Valley Ranch","Valparaiso","Vancouver Southeast","Ventura","Vernon Hills","Vestal","Victor","Victorville","Viera","Vincennes","Virginia Beach","Visalia","Voorhees","Waco","Wadsworth","Wake Forest","Waldorf","Wallingford","Wallkill","Walpole","Walton","Wappingers Falls","Warminster","Warner Robins","Warsaw","Warwick","Washington, DC","Watchung","Waterbury","Waterford Lake","Watertown","Waukesha Moreland","Wausau","Waxhaw","Wayne","Waynesboro","Weatherford","Webster","Wendover","Wentzville","Wesley Chapel","West Allis","West Ashley","West Bend","West Burlington","West Des Moines","West Jordan","West Lebanon","West Melbourne","West Norwalk","West Plano","West Springfield","West Valley City","West, Jordan","West, Lebanon","Westampton","Westbrook","Westchase","Western Hills","Westerville","Westfield","Westgate","Westland","Westminster","Wheaton","Wheeling","White Lake","Whittier, CA","Wichita East","Wichita Falls","Wichita West","Wilkes Barre","Wilkesboro","Williamsport","Willimantic","Willmar","Wilmington","Winchester","Winchester, DC","Winchester, VA","Winston Salem","Woburn","Wood Village","Woodbridge","Woodbury","Woodhaven","Woodland","Woodland Park","Woodlands","Woodridge","Woodstock","Wooster","Worcester","Wylie","Yonkers","Yorba Linda-Savi Ranch","York East","York West","Yorkville","Yuba City","Yukon","Yulee","Yuma","Zanesville","eFC DeSoto","eFC Edgewood","eFC Etna","eFC Plainfield"]},"visa_sponsorship_source":null,"h1b_filings":null,"can_apply":true,"application":null}