{"id":"6432872786","title":"Customer Onboarding Specialist","posted_at":"2026-02-23T05:19:29.000Z","apply_url":"https://job-boards.greenhouse.io/marqvision/jobs/4520582008","locations":["San Francisco, CA"],"employment_type":null,"workplace_type":null,"seniority_level":null,"description_language":null,"source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/marqvision/jobs/4520582008","salary":null,"job_summary":null,"job_description":null,"description_text":"Protecting and building a future shaped by original ideas, innovations, and creativity.\n\nFrom counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides an end-to-end brand integrity platform across e-commerce, social media and emerging AI platforms. Our AI-powered managed service platform for brand control and intelligence enables rapid, scalable enforcement so that brands can move faster, protect revenue, and preserve brand equity across every digital touchpoint. In a time when IP infringements pose an increasingly serious challenge, we believe that democratizing legal expertise and access to the latest in generative AI technology is critical for continuing to support the inventors, developers, and artists of the world who work tirelessly to deliver safe, high-quality products. Founded by Harvard Law graduates in 2020, MarqVision recently raised Series B, bringing total funding to $89M, and is backed by Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, and Softbank. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.\n\n \n\nHow You'll Make an Impact at MarqVision\n\nAs a Customer Onboarding Specialist at MarqVision, you will play a critical role in the onboarding journey of new clients. You will partner with Account Executives (AEs), Customer Success Managers (CSMs), Brand Protection Specialists (BPS), and clients to ensure successful pre-sales assessments, onboarding execution, and long-term success. You’ll be responsible for coordinating internal resources, aligning on strategy, and creating workflows that set the foundation for measurable results.\n\n \n\nWhat you’ll Achieve\n\nCoordinate and deliver pre-sales assessments to AEs and clients.\n\nEnsure clients have the required IP rights (IPR) in place to address abuse.\n\nRecommend the appropriate package and pricing based on abuse types, client IPR, and relevant enforcement volume.\n\nServe as Project Manager for customer onboarding, setting onboarding strategy and initial success criteria/KPIs based on pre-sales assessments.\n\nCoordinate onboarding tasks between CSMs and BPS to ensure timely execution and alignment.\n\nGuide customers through activation calls, clarify processes, and ensure expectations are clearly communicated.\n\nLead BPS training and contribute to process documentation to improve consistency and scalability.\n\nEstablish initial client workflows tailored to their specific enforcement needs.\n\nMaintain detailed onboarding documentation, reports, and process improvements for future scalability.\n\n \n\nSkills You Bring\n\n5+ years of experience in onboarding, project management, intellectual property rights management, or related fields.\n\nStrong understanding of IP rights, brand protection, or legal processes preferred.\n\nExcellent organizational skills with the ability to manage multiple client projects simultaneously.\n\nStrong communication skills (verbal and written) with a proven ability to build trust with clients.\n\nDetail-oriented with strong analytical and problem-solving abilities.\n\nProactive, solutions-oriented mindset.\n\nCollaborative and adaptable, comfortable working cross-functionally across Sales, Success, and Operations.\n\nTech-savvy with the ability to learn and adopt new tools quickly.\n\n \n\nNice to Have\n\nExperience with online brand protection, legal IP processes, or SaaS onboarding.\n\nFamiliarity with training or documentation development.\n\nResilience and reliability when managing recurring tasks.\n\nComfortable working with both technical and non-technical stakeholders.\n\n \n\nCompensation and Benefits (For U.S. Residents Only)\n\nMarqVision provides a competitive benefits package, including equity opportunities, health benefits, and other perks designed to support our employees’ well-being and professional growth. For roles based in the United States, the estimated base salary range for this role is $70,000–$100,000, depending on experience and skills.\n\n \n\nAdditional Reference\n\nMarqVision Company Blog\n\nLeadership Team  \n\n \n\nEqual Opportunity\n\nAt MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now!\n\nMarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.\n\nBy applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our Candidate Privacy Notice.","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":37.7879363,"location_lng":-122.4075201,"closed_at":null,"apply_with_ai_eligible":true,"keywords":["intellectual property","cross-functionally","generative AI","documentation","communication","stakeholders","high-quality","intelligence","scalability","competitive","end-to-end","developers","operations","AI-powered","Salesforce","onboarding","inclusive","workflows","strategy","scalable","Platform","customer","internal","revenue","account","privacy","Growth","global","social","Google","Legal","Sales","KPIs","SaaS","AI","IP"],"company":{"name":"MarqVision","slug":"marqvision","logo_url":"https://img.logo.dev/marqvision.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"MarqVision provides an AI-powered platform that helps brands identify and remove counterfeit products, pirated content, and unauthorized sellers across e-commerce, social media, and digital platforms.","website_url":"https://marqvision.com","linkedin_url":"https://www.linkedin.com/company/marqvision","glassdoor_url":null,"x_url":"https://x.com/MarqVision","instagram_url":"https://www.instagram.com/marqvision","youtube_url":"https://www.youtube.com/@marqvision","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/marq/technology","facebook_url":null,"employee_count_range":"201-500","employee_count":null,"founded_year":2020,"headquarters":{"address":"10250 Constellation Blvd Ste. 2300, Los Angeles, CA 90067, United States","city":"Los Angeles, CA","country":"US","lat":34.0536909,"lng":-118.242766},"industry":"other","company_type":"startup","total_funding_usd":94300000,"locations":["London, UK","London, United Kingdom","San Francisco, CA","Seoul, Korea","Seoul, South Korea","Shanghai, China","Tokyo","Tokyo, Japan"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://worklittle.com/jobs/6432872786#job","title":"Customer Onboarding Specialist","description":"Customer Onboarding Specialist at MarqVision. View role details and apply on Worklittle.","datePosted":"2026-02-23T05:19:29.000Z","validThrough":"2026-03-25T05:19:29.000Z","url":"https://worklittle.com/jobs/6432872786","directApply":true,"hiringOrganization":{"@type":"Organization","name":"MarqVision","sameAs":"https://marqvision.com","logo":"https://img.logo.dev/marqvision.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"10250 Constellation Blvd Ste. 2300","addressLocality":"San Francisco","addressRegion":"CA","postalCode":"90067","addressCountry":"US"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"MarqVision","value":"6432872786"},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":70000,"maxValue":100000,"unitText":"YEAR"}}}}