{"id":"2250101865","title":"Verafin - Sr. Analyst – Client Support Services","posted_at":"2026-11-12T22:04:15.000Z","apply_url":"https://nasdaq.wd1.myworkdayjobs.com/en-US/Global_External_Site/job/Canada---St-Johns---Newfoundland--Labrador/Verafin---Sr-Analyst---Client-Support-Services_R0027348","locations":["Newfoundland & Labrador, Canada","Toronto-York St 24, CA","25, Canada"],"employment_type":"full_time","workplace_type":"hybrid","seniority_level":"senior","description_language":"en","source_name":"workday","source_url":"https://nasdaq.wd1.myworkdayjobs.com/en-US/Global_External_Site/job/Canada---St-Johns---Newfoundland--Labrador/Verafin---Sr-Analyst---Client-Support-Services_R0027348","salary":null,"job_summary":null,"job_description":null,"description_text":"As a Sr. Analyst - Client Support Services, you'll play a critical role in delivering exceptional customer experiences through effective case management and operational support for Nasdaq Verafin's platform.\n\nYou'll thrive in this position if you're detail-oriented, client-focused, and energized by solving complex problems in a fast-paced, collaborative environment.\n\n**Key Responsibilities**\n\n- Manage and resolve customer cases, ensuring timely responses that meet service-level agreements for enterprise-level clients.\n- Investigate and troubleshoot technical issues, driving resolution and escalating appropriately when development input is required.\n- Monitor and improve case queue health in collaboration with development and product teams.\n- Produce and deliver ongoing documentation, metric reports, and customer communications to support transparency and service quality.\n- Identify process gaps and contribute to the design and implementation of scalable operational improvements.\n\n**Required Qualifications**\n\n- Bachelor's degree in a relevant field or equivalent practical experience.\n- 2+ years of experience working with Nasdaq Verafin or equivalent application support environment.\n- Proven ability to organize, prioritize, and escalate customer issues effectively within a case lifecycle framework.\n- Strong communicator with experience working across cross-functional teams in collaborative, matrixed environments.\n- Solid analytical and troubleshooting skills with the ability to adapt to shifting priorities.\n\n**Preferred Qualifications**\n\n- Experience with Salesforce Reports and dashboards.\n- Background in data integration or software development.\n- Familiarity with working across global teams and diverse customer environments.\n\n***This position will be located in St. John's or Toronto and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.***\n\n**Come as You Are**\n\nNasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.\n\nWe are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.\n\nWe ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.","visa_sponsorship":null,"experience_years_min":2,"job_address":null,"job_city":null,"job_state":null,"job_country":"CA","location_lat":53.8217327,"location_lng":-61.2295532,"closed_at":null,"closes_at":null,"apply_with_ai_eligible":true,"keywords":["cross-functional","collaboration","documentation","experiences","enterprise","dashboards","Salesforce","priorities","inclusive","scalable","Platform","customer","design","global","teams","data"],"company":{"name":"Nasdaq","slug":"nasdaq","logo_url":"https://img.logo.dev/nasdaq.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Nasdaq operates financial market infrastructure that powers the IPO journey and manages the full lifecycle of public companies listed on its exchange.","website_url":"https://www.nasdaq.com/","linkedin_url":"https://www.linkedin.com/company/nasdaq","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Nasdaq-EI_IE2791.11,17.htm","x_url":"https://x.com/Nasdaq","instagram_url":"https://www.instagram.com/nasdaq/","youtube_url":"https://www.youtube.com/@nasdaq","github_url":"https://github.com/Nasdaq","huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@nasdaq","crunchbase_url":"https://www.crunchbase.com/organization/nasdaq","facebook_url":"https://www.facebook.com/Nasdaq","employee_count_range":"5001-10000","employee_count":9162,"founded_year":1971,"headquarters":{"address":"151 West 42nd Street, New York, NY 10036, United States","city":"New York, NY","country":"US","lat":40.755953,"lng":-73.985779},"industry":"fintech","company_type":"other","total_funding_usd":null,"locations":["25","25, Canada","Atlanta","Australia - Sydney - New South Wales","Bangalore - Karnataka, India","Bangalore-Affluence","Bogota-Tinkko","Boston","Canada - St. John's - Newfoundland & Labrador","Canada - Toronto - Ontario","Central Hong Kong, Hong Kong","Chicago","Collyer Quay, Singapore","Copenhagen, Denmark","D.c., WA","Denmark - Copenhagen","Denver-18 Street","Estonia - Tallinn","Finland - Helsinki","France - Paris","Georgia, USA","Glenridge Point, GA","Headquarters 26th-28th Floors, NY","Hong Kong - Central Hong Kong","Illinois, USA","Japan - Tokyo","Karnataka, India","Lithuania - Vilnius","London - Bishopsgate","London, United Kingdom","Maharashtra, India","Manila","Massachusetts, USA","Mexico - Colonia Juarez - Mexico","Mexico City - Mariano Escobedo","Mexico City - Mariano Escobedo, Mexico","Mexico City – Mariano Escobedo","Mumbai - Maharashtra, India","Mumbai, India","National Capital Region, Philippines","New South Wales, Australia","New York, NY","New York, USA","Newfoundland & Labrador, Canada","Ontario, Canada","Paris, France","Paris-Adenza","Pennsylvania, USA","Philadelphia","Philadelphia - FMC Tower","Philippines - Taguig City - National Capital Region","Poland","Pune, India","Richmond","Sao Paulo-WeWork","Singapore - Collyer Quay","St. John's - 110 Hebron Way","St. John's - 18 Hebron Way","Stockholm - Zenit","Stockholm - Zenit, Sweden","Sweden - Skolgatan - Umeå","Sydney, Australia","Tokyo, Japan","Toronto-King St","Toronto-King St, Canada","Toronto-York St 24","Toronto-York St 24, CA","UAE - Dubai","Umeå, Sweden","United Kingdom - London","Vilnius","Vilnius, Lithuania","Virginia, USA","WFH - Pennsylvania","Wroclaw - Infinity, Poland"]},"visa_sponsorship_source":null,"h1b_filings":null,"can_apply":true,"application":null}