{"id":"1734609747","title":"Senior Conference & Events Manager","posted_at":"2026-02-13T17:27:03.000Z","apply_url":"https://job-boards.greenhouse.io/convene/jobs/7532911","locations":["London, United Kingdom"],"employment_type":null,"workplace_type":null,"seniority_level":"senior","description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/convene/jobs/7532911","salary":null,"job_summary":null,"job_description":null,"description_text":"Senior Conference & Events Manager-\n\nWe are looking for the master of the \"big picture\" who also happens to have the eye for detail. As our Senior Conference & Events Manager you'll be the go to for all things operations and events. This isn't just about ticking boxes; it’s about leading the charge in creating seamless, \"wow\" moments for our clients and their guests while keeping the engine room running like a well-oiled machine.\n\nFrom the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning \"good\" feedback into \"where do i sign for next year\" status, we want to meet you! Whilst we work in the world of events our operations are usually Monday-Friday, flexibility is key in our world!   \n\nWhat We Look For: \n\nCommercial & financial management:\nAssisting in the running a profitable venue to help towards the company vision\n\nOperational management:\nUnderstanding and managing the Client Service and Conference Service departments and teams\n\nClient management:\nMaintaining excellent client relations to ensure a successful venue\n\nLeadership:\nBuild and maintain an excellent team to deliver the best service\n\nWhat You’ll Do:\n\nDay to day operations:\n\nOverall responsibility for the Events Operations\n\nResponsible for the Events operations team and Conference Services Team in all aspects of the operation\n\nManage the external cleaning contract with monthly review and consistent monitoring\n\nManage and drive forward the yearly, monthly and unplanned maintenance requirements\n\nEnsure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy\n\nConstantly monitor and review of Front of House operations systems, implementing improvements as appropriate\n\nTo review and manage the Health & Safety of the venue\n\nDirect management of the Events operations team and Conference Services Team and oversee staff rotas\n\nTo ensure effective communication between all FOH departments and with the wider venue\n\nLooking after our guests:\n\nDeliver the highest levels of customer service across all events \n\nConstantly seek and monitor client feedback, ensuring that records are being kept up to date\n\nManage and act upon feedback by providing action plans for improvement\n\nTo ensure any complaints are dealt with professionally\n\nTo achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score\n\nLooking after the purse strings:\n\nPossess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives\n\nEnsure that all tracking and stock control systems are in place with effective stock rotation and monthly counts\n\nControl purchases order systems with operations\n\nManage all invoicing and inventory\n\nLabour management, ensuring we have the right people in the right places \n\nWho We Are:\n\nConvene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.\n\nLearn more at https://convene.com/. \n\nWe’re Here For You: \n\nHealth and Wellness\n\nPrivate medical insurance\n\nSubsidised eye care\n\nSubsidised fitness membership\n\nEmployee Assistance Program: well-being support and personal advice programme\n\nTime Off and Work-Life Balance\n\n25 days annual leave plus bank holidays, and company sick pay\n\nFinancial Support and Benefits\n\nBonus scheme\n\nInterest-free loan for rail season tickets & further education\n\nSubsidised bicycle purchase through Cycle to Work scheme\n\nProfessional Development and Recognition\n\nContinuous professional and personal development support\n\nEmployee recognition and reward programs to mark achievements and milestones\n\nCommunity and Impact\n\nOpportunities to volunteer, donate, and participate in community give-back initiatives\n\nThe opportunity to have a significant impact on your team and the business in the work that you do\n\nConvene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. \n\n#LI-CD1","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":51.5074456,"location_lng":-0.1277653,"closed_at":null,"apply_with_ai_eligible":true,"keywords":["communication","performance","experiences","operations","monitoring","production","commercial","inclusive","inventory","standards","business","Flexible","customer","external","leading","vision","global","Square","teams","stock","data"],"company":{"name":"Convene","slug":"convene","logo_url":"https://img.logo.dev/convene.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Convene Hospitality Group designs, develops, and operates a global portfolio of hospitality-driven venues for corporate meetings, brand activations, and other professional gatherings.","website_url":"https://convene.com/","linkedin_url":"https://www.linkedin.com/company/convene-venues","glassdoor_url":null,"x_url":"https://x.com/Convene","instagram_url":"https://www.instagram.com/convene/","youtube_url":"https://www.youtube.com/c/Convene","github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":"https://www.facebook.com/AtConvene/","employee_count_range":"501-1000","employee_count":501,"founded_year":2009,"headquarters":{"address":"530 Fifth Avenue, New York, NY 10036, United States","city":"New York, NY","country":"US","lat":40.7128,"lng":-74.006},"industry":"hospitality","company_type":"startup","total_funding_usd":266000000,"locations":["Boston, MA","Chicago, IL","London, United Kingdom","Manchester UK","Manchester, United Kingdom","New York, NY","Philadelphia, PA","San Francisco, CA","St Paul's, London","Washington, DC"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://worklittle.com/jobs/1734609747#job","title":"Senior Conference & Events Manager","description":"Senior Conference & Events Manager at Convene. View role details and apply on Worklittle.","datePosted":"2026-02-13T17:27:03.000Z","validThrough":"2026-03-15T17:27:03.000Z","url":"https://worklittle.com/jobs/1734609747","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Convene","sameAs":"https://convene.com/","logo":"https://img.logo.dev/convene.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"530 Fifth Avenue","addressLocality":"London","addressRegion":"United Kingdom","postalCode":"10036","addressCountry":"GB"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Convene","value":"1734609747"}}}