{"id":"1009062390","title":"Director, Consumer Satisfaction","posted_at":"2026-03-02T05:00:53.000Z","apply_url":"https://job-boards.greenhouse.io/mezzettacareers/jobs/5734601004","locations":["American Canyon, CA"],"employment_type":null,"workplace_type":null,"seniority_level":"director","description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/mezzettacareers/jobs/5734601004","salary":{"min":200000,"max":220000,"currency":"USD","period":"year","display":"$200,000–$220,000"},"job_summary":null,"job_description":null,"description_text":"About Us:\nSince 1935, we’ve been on a mission to bring a little extra happiness to everyday life and inspire connections over food. We select the finest ingredients the world has to offer, craft premium products made with love, and never settle for shortcuts. We believe that when we share our food, we share a part of ourselves — and that’s the only way we’d put our name on it. \n\nToday, our small family company has grown into a national leader in specialty olives, peppers, and sauces under the leadership of CEO Jeff Mezzetta, and our commitment to quality has never wavered. With an 80-year legacy behind us and a bright future ahead, we’re seeking passionate, driven candidates to help us bring our cherished family traditions to a new generation.\n\nThe ideal candidate will have an immediate connection to our Core Ingredients:  \n\nCrunchy Crunchy: We are hungry for excellence.\n\nOwn It: We think and act as an owner – with appetite, initiative, and responsibility.\n\nConnection: We build authentic relationships that foster trust and open communications.\n\nVibrance: We come to work eager and passionate about fulfilling our vision. When we share our work, we share a part of who we are.\n\nDirector of Consumer Satisfaction\n\nThe Director of Consumer Satisfaction is responsible for leading and executing quality control strategies across Mezzetta’s product lines, with a focus on product and process improvement and supplier quality ensuring a superior product experience for the customer. This role oversees the Quality Assurance, Technical Services, and Continuous Improvement teams, working cross-functionally to uphold and enhance food safety and quality standards.\n\nKey Responsibilities:\n\nDevelop and implement short- and long-term quality improvement strategies.\n\nEnsure product specifications exceed competitor standards from raw materials to final product.\n\nCollaborate cross-functionally to maintain consistent quality and food safety practices.\n\nEstablish and monitor KPIs and financial targets for quality operations.\n\nProvide technical support to R&D, Operations, Processing and Engineering via Capex projects by directing the evaluation of processes and product improvement initiatives and providing input on equipment, manufacturing and process initiatives. \n\nAnalyze, monitor and achieve financial objectives by preparing the Quality Assurance budget, scheduling expenditures, analyzing variances and implementing corrective actions as needed.\n\nLead, coach, and develop the Quality team for high performance and retention.\n\nStay current with industry trends and regulations through continuous learning.\n\nKey Qualifications:\n\n10+ years experience in CPG Quality and Food Safety environments\n\nMinimum 4 year technical degree preferably in Food Science or related industry.\n\nStrong background in quality systems, process improvement, and food manufacturing.\n\nExperience with HACCP, GFSI, BRC, and FSMS preferred.\n\nSkilled in managing complex operations and solving technical problems.\n\nKnowledge of manufacturing processes, machinery, and food safety protocols.\n\nBetter Process Control or Acidified Foods certification a plus.\n\nPay Range\n$200,000—$220,000 USD\n\nOur Commitment to an Inclusive Workplace:\nAt Mezzetta, we embrace diversity and strive to create an inclusive environment where you know you belong. Part of that commitment includes a zero-tolerance policy and being an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. All employment decisions at Mezzetta are solely based on merit, qualifications, abilities and business needs, without regard to race, color, religion or belief, gender, sexual orientation, gender identity/expression, age, marital status, national origin, disability, military or veteran status, family or parental status, pregnancy, or any other status protected by law. All of us share in the responsibility of fulfilling this commitment and creating a culture where our team can thrive.","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":38.1785248,"location_lng":-122.255183,"closed_at":null,"apply_with_ai_eligible":true,"keywords":["cross-functionally","Quality Assurance","relationships","Collaborate","performance","engineering","operations","processing","inclusive","standards","retention","business","consumer","customer","leading","analyze","develop","vision","trends","teams","craft","KPIs","CEO"],"company":{"name":"Mezzetta","slug":"mezzetta","logo_url":"https://img.logo.dev/mezzetta.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Mezzetta is a family-owned company that produces specialty olives, peppers, and sauces.","website_url":"https://www.mezzetta.com/","linkedin_url":"https://www.linkedin.com/company/mezzetta","glassdoor_url":null,"x_url":"https://twitter.com/mezzettafoods","instagram_url":"https://www.instagram.com/mezzetta/","youtube_url":"https://www.youtube.com/user/glmezzetta","github_url":null,"huggingface_url":null,"tiktok_url":"https://www.tiktok.com/@mezzettaofficial","crunchbase_url":null,"facebook_url":null,"employee_count_range":"51-200","employee_count":169,"founded_year":1935,"headquarters":{"address":"105 Mezzetta Court, American Canyon, CA 94503, United States","city":"American Canyon, CA","country":"US","lat":38.1785248,"lng":-122.255183},"industry":"automotive","company_type":"enterprise","total_funding_usd":null,"locations":["American Canyon, CA","Larkspur, CA"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://worklittle.com/jobs/1009062390#job","title":"Director, Consumer Satisfaction","description":"Director, Consumer Satisfaction at Mezzetta. View role details and apply on Worklittle.","datePosted":"2026-03-02T05:00:53.000Z","validThrough":"2026-04-01T05:00:53.000Z","url":"https://worklittle.com/jobs/1009062390","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Mezzetta","sameAs":"https://www.mezzetta.com/","logo":"https://img.logo.dev/mezzetta.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"105 Mezzetta Court","addressLocality":"American Canyon","addressRegion":"CA","postalCode":"94503","addressCountry":"US"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Mezzetta","value":"1009062390"},"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":200000,"maxValue":220000,"unitText":"YEAR"}}}}