{"id":"0606062302","title":"Major Incident Management Analyst","posted_at":"2026-02-25T18:38:05.000Z","apply_url":"https://jobs.smartrecruiters.com/Visa/744000111447025","locations":["Warsaw, Poland"],"employment_type":"full_time","workplace_type":null,"seniority_level":null,"description_language":null,"source_name":"smartrecruiters","source_url":"https://jobs.smartrecruiters.com/Visa/744000111447025","salary":null,"job_summary":null,"job_description":null,"description_text":"## Company Description\n\nVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.\n\nAt Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.\n\nProgress starts with you.\n\n## Job Description\n\nResponsibilities:\n\n- Develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process\n- Communicate well and work cordially in global teams with teammates from different cultures and time zones.\n- Adhere to standard procedures and suggest improvements if needed.\n- Build the knowledge base and understand the various application service flows, products, services and support teams functions\n- Manage high-impact, high-severity incidents with a focus on minimizing business disruptions\n- Enhance technical skills through participation in ongoing training\n- Operations environments require shift work, including weekends and holidays as requested or scheduled.\n- Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solutions for client issues and resolve system problems quickly\n- Coordinate and facilitate the resolution of major incidents with relevant teams.\n- Track update and close all assigned requests in the incident management system\n- Create Incident reports and ensure all incidents and changes comply with ITIL and operation policies\n\nThis is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.\n\n## Qualifications\n\nBasic Qualifications\n\n- Bachelor's degree, OR 3+ years of relevant work experience\n- Associate degree in IT, Computer Science or related field, with 2 or more years of experience in IT support, major incident management, service management or a related role, or bachelor’s degree in IT, Computer Science or related field.\n\nPreferred Qualifications\n- Basic understanding of server administration e.g., basic commands, file system navigation on Windows and Linux, Network troubleshooting, Database concepts, and cloud computing.\n- A keen interest in learning new skills and technology through online resources\n- Must be a self-starter and pick up new skills and knowledge.\n- Familiarity with ITIL framework and best practices\n- Stay current with industry trends and best practices in incident management.\n- Knowledge of card payment services processing is highly preferred.\n- Ability to prioritize and multitask. Flexibility and adaptability in work approach\n- Excellent analytical problem-solving skills and the ability to drive multiple teams to achieve results.\n- Must exercise a reasonable amount of independent judgment under minimum supervision.\n- Must be result-oriented and constantly looking for new ways to improve efficiency and productivity.\n- Excellent communication and customer service skills and dedication to enhancing customer service experience.\n\n## Additional Information\n\nVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":52.2138798,"location_lng":21.0032532,"closed_at":null,"apply_with_ai_eligible":false,"keywords":["communication","operations","processing","database","business","Flexible","customer","internal","external","Windows","vendors","develop","global","trends","teams","local","Linux"],"company":{"name":"Visa","slug":"visa","logo_url":"https://img.logo.dev/visa.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Visa is a global leader in payments and technology that connects the world through an innovative and secure payments network.","website_url":"https://visa.com","linkedin_url":"https://www.linkedin.com/company/visa","glassdoor_url":"https://www.glassdoor.com/Overview/Working-at-Visa-Inc-EI_IE3035.11,19.htm","x_url":"https://x.com/Visa","instagram_url":"https://www.instagram.com/visa/","youtube_url":"https://www.youtube.com/user/visabrand","github_url":"https://github.com/visa","huggingface_url":null,"tiktok_url":null,"crunchbase_url":null,"facebook_url":"https://www.facebook.com/VisaUnitedStates/","employee_count_range":"10000+","employee_count":null,"founded_year":1958,"headquarters":{"address":"900 Metro Center Blvd, Foster City, CA 94404, United States","city":"Foster City, CA","country":"US","lat":37.5600336,"lng":-122.2688522},"industry":"fintech","company_type":"enterprise","total_funding_usd":null,"locations":["Abidjan, Ivory Coast","Almaty, Kazakhstan","Amman, JORDAN","Amsterdam, Netherlands","Ashburn, VA","Atlanta, GA","Atlanta, TX","Auckland, New Zealand","Austin, TX","Baku, Azerbaijan","Bangkok","Bangkok, Thailand","Basingstoke, UK","Beijing, CHINA","Beijing, China","Beirut, Lebanon","Belfast, UK","Bellevue, WA","Bengaluru","Bengaluru, India","Bengaluru, KA","Berlin, Germany","Binh Thanh","Binh Thanh, VIETNAM","Bogota","Bogota, COLOMBIA","Bogotá, Colombia","Brasilia, Brazil","Brazil","Brussels, Belgium","Buenos Aires, Argentina","Cairo","Cairo, Cairo Governorate","Cairo, EGYPT","Cairo, Egypt","Cambridge, UK","Cape Town, South Africa","Caracas, VENEZUELA","Casablanca, Morocco","Charlotte, NC","Chișinău, Moldova","Colombo, Sri Lanka","Dakar, Dakar Region","Dakar, Senegal","Denver, CO","Dhaka, Bangladesh","Doha, Qatar","Douala, Littoral Region","Dubai","Dubai, UAE","Dubai, UNITED ARAB EMIRATES","Foster City, CA","Frankfurt, Germany","Guangzhou, CHINA","Guangzhou, Guangdong Province","Guatemala City, Guatemala","Hanoi","Hanoi, Vietnam","Helsinki, Finland","Highlands Ranch, CO","Ho Chi Minh City, Vietnam","Hong Kong, Hong Kong","Jakarta","Jakarta, INDONESIA","Jakarta, Indonesia","Johannesburg","Johannesburg, GP","Johannesburg, SOUTH AFRICA","Johannesburg, South Africa","Karachi, Pakistan","Kuala Lumpur, Malaysia","Kyiv, Ukraine","Lagos","Lagos, Nigeria","Lima","Lima, Peru","London, UK","London, United Kingdom","Los Angeles, CA","Madrid, Spain","Makati City, Philippines","Makati, Philippines","Melbourne","Melbourne, Australia","Mentor, OH","Mexico City, Mexico","Miami, FL","Milan, Italy","Mumbai","Mumbai, India","Nairobi, KENYA","Nairobi, Kenya","Nairobi, Nairobi County","New York, NY","Nicosia, Cyprus","Oakland, CA","Oslo, Norway","Panama City, Panama","Paris, France","Pasay City, Philippines","Phnom Penh, Cambodia","Prague, Czech Republic","Quito, Ecuador","Reading, UK","Riyadh","Riyadh, Saudi Arabia","Rotterdam, Netherlands","San Francisco, CA","San Jose, CA","San Juan, PR","Santiago","Santiago, Chile","Santo Domingo, Dominican Republic","Seoul, KOREA","Seoul, South Korea","Shanghai, CHINA","Shanghai, China","Singapore","Singapore, SG","Sofia, Bulgaria","Stockholm, Sweden","Suva, Central Division","Sydney","Sydney, AUSTRALIA","Sydney, Australia","São Paulo, Brazil","Taipei","Taipei, TW","Taipei, Taiwan","Tashkent, UZBEKISTAN","Tashkent, Uzbekistan","Tbilisi, GA","Tbilisi, Georgia","Tokyo","Tokyo, Japan","Toronto","Toronto, Canada","Ulaanbaatar, Mongolia","Vienna, Austria","Warsaw","Warsaw, Poland","Washington, DC","Wellington, New Zealand","Wilmington, DE","Yerevan, Armenia","Zurich, Switzerland"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://worklittle.com/jobs/0606062302#job","title":"Major Incident Management Analyst","description":"Major Incident Management Analyst at Visa. View role details and apply on Worklittle.","datePosted":"2026-02-25T18:38:05.000Z","validThrough":"2026-03-27T18:38:05.000Z","url":"https://worklittle.com/jobs/0606062302","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Visa","sameAs":"https://visa.com","logo":"https://img.logo.dev/visa.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"900 Metro Center Blvd","addressLocality":"Warsaw","addressRegion":"Poland","postalCode":"94404","addressCountry":"PL"}},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Visa","value":"0606062302"}}}