{"id":"0024a847a5","title":"Technical Support Advisor ","posted_at":"2026-03-03T21:48:05.000Z","apply_url":"https://job-boards.greenhouse.io/ada18/jobs/4772608007","locations":["Remote"],"employment_type":null,"workplace_type":"remote","seniority_level":null,"description_language":"en","source_name":"greenhouse","source_url":"https://job-boards.greenhouse.io/ada18/jobs/4772608007","salary":null,"job_summary":null,"job_description":null,"description_text":"About Us\n\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.\n\nAda is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\n\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\n\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\n\nLearn more at www.ada.cx.\n\nAbout You\n\nYou have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada’s own product/platform.\n\nTechnical Competences: \n\nYou have experience using Postman or CURL\n\nExperience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce)\n\nYou possess a working knowledge of Application Programming Interfaces (APIs), \n\nYou have excellent backlog management skills, ensuring service requests are kept up to date and nothing “dies on the vine”.\n\nYou possess an analytical and methodical approach to problem-solving and troubleshooting technical issues.\n\nYou manage competing priorities transparently. \n\nYou can explain complex concepts effectively to different audiences, and adjust your communication style accordingly.\n\nOutcomes\n\nTriage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs.\n\nDeliver exceptional customer service experience and technical support to our clients.\n\nSupport our non-engineering teams in using, debugging, and understanding our platform.\n\nMaintain and improve internal product documentation for the client support team.\n\nBecome an Ada product expert and utilize your knowledge to derive structured feature requirements and bug reports from even the most abstract information from our stakeholders.\n\nBenefits & Perks\n\nAt Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\n\nBenefits\n\n  Unlimited Vacation: Recharge when you need to.\n\n  Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.\n\n  Wellness Account: Empowering you to invest in your overall well-being and lifestyle.\n\n  Employee & Family Assistance Plan: Resources to support you and your loved ones.\n\nPerks\n\n  Flexible Work Schedule: Balance your work and personal life.\n\n  Remote-First, In-Person Friendly: Options to work from home or at our local hub.\n\n  Learning & Development Budget: Invest in your long-term growth goals and skills.\n\n  Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.\n\n  Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.\n\n  Hands-On with LLMs: Enhance your expertise in leveraging large language models.\n\n  A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.\n\nThe above Benefits and Perks only apply to full-time, permanent employees.\n\nAs part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\n\nThank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.","visa_sponsorship":null,"experience_years_min":null,"job_address":null,"job_city":null,"job_state":null,"job_country":null,"location_lat":null,"location_lng":null,"closed_at":null,"apply_with_ai_eligible":true,"keywords":["infrastructure","documentation","communication","stakeholders","experiences","engineering","enterprise","Salesforce","automation","priorities","debugging","ai agent","Platform","Flexible","customer","internal","leading","account","vision","Growth","Square","teams","local","Spark","data","APIs","LLMs","Jira","AI","CX"],"company":{"name":"Ada","slug":"ada","logo_url":"https://img.logo.dev/ada.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png","description":"Ada provides an AI-powered customer service automation platform that enables enterprises to resolve customer inquiries through AI agents.","website_url":"https://ada.com","linkedin_url":"https://www.linkedin.com/company/ada-health","glassdoor_url":null,"x_url":"https://x.com/adahealth","instagram_url":null,"youtube_url":null,"github_url":null,"huggingface_url":null,"tiktok_url":null,"crunchbase_url":"https://www.crunchbase.com/organization/adahealth","facebook_url":null,"employee_count_range":"51-200","employee_count":null,"founded_year":2011,"headquarters":{"address":"Neue Grünstraße 17, 10179 Berlin, Germany","city":"Berlin","country":"DE","lat":52.5173885,"lng":13.3951309},"industry":"healthtech","company_type":"startup","total_funding_usd":167000000,"locations":["London, United Kingdom","Toronto, Ontario"]},"structured_data":{"@context":"https://schema.org","@type":"JobPosting","@id":"https://worklittle.com/jobs/0024a847a5#job","title":"Technical Support Advisor ","description":"Technical Support Advisor  at Ada. View role details and apply on Worklittle.","datePosted":"2026-03-03T21:48:05.000Z","validThrough":"2026-04-02T21:48:05.000Z","url":"https://worklittle.com/jobs/0024a847a5","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Ada","sameAs":"https://ada.com","logo":"https://img.logo.dev/ada.com?token=pk_fWx5G5QrQMm-0Ud8BW3mBg&size=64&format=png"},"employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"Ada","value":"0024a847a5"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"DE"}}}