Lyft

Engineering Manager, Quality & Developer Experience - LUS

Montreal, Canada · hybrid · full_time

About the job

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Urban Solutions powers the bike-share and scooter-share systems that move millions of people in more than 60 cities worldwide. We built North America's first automated bike-share system and continue to lead the micromobility revolution across the Americas, Europe, and the Middle East. We're not just a technology provider: we build the software and hardware, and in many cities we run the operations that make urban micromobility work at scale.

We're looking for an engineering manager to lead the team that makes it possible for every LUS engineering team to ship with speed and confidence. This team owns how we build quality into the development lifecycle, how we certify and release software across the systems we operate directly and those run by our enterprise partners, how production issues are triaged and resolved end to end, and how our engineers develop and test day to day. You'll bring an engineering mindset to quality and reliability, using tooling, automation, and data to make releases more predictable and production issues faster to resolve.

You'll manage a team of 11 engineers based in Montreal: 5 software engineers in test, 4 quality assurance engineers, and 2 senior software engineers who own end-to-end troubleshooting of complex production issues. This role is a great fit for a manager with a strong software engineering background who wants to multiply the impact of an entire engineering organization.

Responsibilities:

  • Team Leadership & Development
  • Manage, mentor, and grow a multidisciplinary team of engineers, providing career development, honest feedback, and growth opportunities tailored to each person's skills and goals
  • Build a collaborative, inclusive team with a strong sense of ownership, where everyone has space to go deep in their domain
  • Provide continuous feedback, address performance issues, and recognize individual contributions
  • Partner with recruiting to hire high-potential candidates from diverse backgrounds
  • Quality Engineering
  • Set the technical direction for test automation, test coverage of product features, and the internal tools that support them, and drive adoption across product engineering teams
  • Advocate for quality throughout the development lifecycle, partnering with engineering teams on testability, automated coverage, and CI/CD integration
  • Own release certification, bug bashes, and the production and management of test artifacts and assets, continuously finding ways to automate and streamline them
  • Release Management & Production Support
  • Own the release management process, ensuring predictable, high-quality releases across operated and enterprise environments
  • Lead the engineering support function, including intake of issues escalated through Zendesk, defect management, root-cause analysis, and resolution of complex production issues
  • Turn support data into insight, identifying systemic issues and driving fixes with the owning engineering teams
  • Developer Experience
  • Improve the day-to-day development and testing experience for LUS engineers, with a focus on the differences between our operated and enterprise deployments
  • Partner with Infrastructure to own and evolve test environment management
  • Stay technically engaged: review technical specifications, challenge estimates, and contribute to solving hard engineering problems
  • Operational Excellence
  • Balance the competing demands of a broad charter, keeping urgent release and production work on track while protecting time for long-term investments in automation and tooling
  • Define, maintain, and evolve processes and metrics across quality, release, and support, keeping them lean and using data to measure impact and guide investment
  • Collaborate with engineering managers, product managers, and operations partners to maintain a prioritized backlog

    • Experience:

  • Leadership
  • 3+ years managing software engineering teams
  • Proven track record of mentorship and career development for engineers
  • Strategic mindset: you can define a multi-quarter vision for your team, connect it to business goals, and translate it into clear, actionable plans
  • Experience establishing processes and operating models from the ground up, and evolving them as the team and organization grow
  • Ability to set clear goals, expectations, and guardrails that give engineers the autonomy to own their work and make decisions, while keeping the team aligned and on target
  • Demonstrated ability to manage several workstreams at once, each with different priorities, cadences, and stakeholders, and to shift focus quickly without losing track of the bigger picture
  • Sound judgment and a calm, steady presence during incidents, escalations, and shifting priorities
  • High degree of ownership, accountability, and emotional intelligence; you build trust with your team and partners and handle difficult conversations with professionalism and care
  • Experience driving change across an engineering organization, influencing teams you don't directly manage (preferred)
  • Technical Foundation
  • Bachelor's degree in Computer Science, a related field, or equivalent practical experience
  • Strong hands-on software engineering background in backend, mobile, or web; you stay close enough to the code to guide technical decisions, not just manage from a distance
  • Experience designing or building test automation frameworks, CI/CD pipelines, or developer tooling
  • Experience operating and troubleshooting distributed systems in production
  • Familiarity with release engineering and incident or defect management practices
  • Communication
  • Fluent in English and French, written and spoken
  • Communicate effectively across technical and business contexts, through technical documents, discussions, and presentations, adapting your style to different audiences

    • Benefits:

  • Extended health and dental coverage options, along with life insurance and disability benefits
  • Mental health benefits
  • Family building benefits
  • Pet benefits
  • Access to a Lyft funded Health Care Savings Account
  • RRSP plan with company match to help save for your future
  • In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
  • Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
  • Subsidized commuter benefits and Lyft ride credits

    • Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

    Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

    The expected base pay range for this position in the Montreal area is CAD $140,000 - CAD $175,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.