Autodesk

Senior Vendor Operations Manager

Bengaluru, India · on_site

About the job

Job Requisition ID #

26WD102185

Role Summary

The Senior Vendor Operations Lead manages and improves vendor relationships and operational performance to support business goals and a reliable customer experience. This role sets clear expectations, monitors service and compliance, resolves escalations, and works across teams and vendors to strengthen delivery, manage risk, and improve processes.

Key Responsibilities

  • Lead day-to-day vendor operations and build productive, accountable relationships with vendors and internal stakeholders.
  • Define and monitor vendor KPIs, service levels, quality measures, and compliance requirements; review results and drive corrective actions where performance falls short.
  • Manage vendor governance, business reviews, issue tracking, and escalations, ensuring owners, actions, and timelines are clear through resolution.
  • Identify operational, contractual, service, and relationship risks; assess their impact and coordinate practical mitigation plans.
  • Use performance data, stakeholder feedback, and root-cause analysis to identify trends, improve processes, and strengthen operational efficiency.
  • Partner with cross-functional teams to align vendor plans and priorities with business needs and customer outcomes.
  • Lead or coordinate vendor-related projects and initiatives, balancing priorities while maintaining delivery quality and deadlines.
  • Support team capability and collaboration through clear communication, coaching, constructive feedback, and consistent operating practices.

    • Minimum Qualification

  • More than 12 years of overall professional experience, including at least 5 years of relevant experience in Vendor Management.
  • Demonstrated experience overseeing vendor performance, service metrics, escalations, and stakeholder relationships.
  • Strong communication, negotiation, listening, and relationship-building skills, with the ability to set expectations and influence practical outcomes.
  • Analytical and organized approach to reviewing performance information, prioritizing work, maintaining accurate records, and managing multiple initiatives.
  • Sound judgment in identifying risks, solving problems, and improving processes; able to work effectively with people across teams and backgrounds.
  • Customer-focused mindset and experience aligning vendor delivery
  • with service quality and business objectives.

    • #LI-NB1

    Learn More / En savoir plus

    About Autodesk

    Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

    We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

    When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

    À propos d'Autodesk

    Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l'être.

    Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde.

    En tant qu'Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !

    Salary transparency /Transparence Salariale

    Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

    Belonging / appurtenance We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: [https://www.autodesk.com/company/global-belonging](https://www.autodesk.com/company/global-belonging)

    Nous sommes fiers de cultiver une culture d'appartenance où chacun peut s'épanouir. Pour en savoir plus, cliquez ici: [https://www.autodesk.com/company/global-belonging](https://www.autodesk.com/company/global-belonging)

    In-Person Onboarding and Identity Verification

    *Intégration en présentiel et vérification d'identité*

    This role may require in-person onboarding and/or in-person ID verification.

    Ce poste peut nécessiter une intégration et/ou une vérification d'identité en présentiel.